Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the Ellis platform, websites, and related services (the “Service”) provided by One Click Immigration (“Ellis,” “we,” or “us”). By accessing or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the law firm or organization you represent (the “Firm”), and you represent that you have authority to bind that Firm.

If the Firm has signed a separate written agreement with us covering the Service (such as a master services agreement, order form, or pilot agreement), that agreement controls to the extent it conflicts with these Terms.

Ellis is an operating system for legal practice. It assists law firms by organizing matter evidence, assessing records against applicable legal standards, preparing draft documents, and managing matter workflows — in each case under the direction and supervision of the Firm’s licensed attorneys. The Service includes attorney-facing surfaces, a client intake portal made available at the Firm’s direction, and associated tooling.

Ellis is a legal technology platform, not a law firm. We do not practice law, do not provide legal advice or legal opinions, and do not form an attorney–client relationship with anyone. The Firm remains solely responsible for the practice of law, including all legal advice, strategy, filings, and client relationships. Clients of a Firm who interact with the Service (including through the client portal) are clients of that Firm, not of Ellis.

The Service uses artificial intelligence to prepare drafts, analyses, and other work product. All such output is drafting assistance only. It must be reviewed, corrected as needed, and approved by a supervising attorney of the Firm before it is relied upon, communicated to a client, or filed with any court or government agency. The Firm is responsible for supervising use of the Service consistent with applicable rules of professional conduct, and the supervising attorney is responsible for everything filed under the attorney’s name.

The Service includes integrity features (such as quotation verification against source documents and signed filing manifests). These features assist attorney review; they do not replace it, and we do not guarantee that any output is accurate, complete, or suitable for filing.

Access to attorney-facing surfaces is limited to users authorized by the Firm. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. You must notify us promptly of any unauthorized use. We may suspend access that we reasonably believe threatens the security or integrity of the Service.

The Firm may invite its clients to a private portal to provide documents and information for their matter. Portal access is by invitation link issued at the Firm’s direction. Portal users interact with the Service as clients of the Firm; the Firm, not Ellis, is their counsel and is responsible for the engagement. Portal users must provide truthful information and only materials they have the right to share.

As between the parties, the Firm owns all documents, matter information, client information, playbooks, firm knowledge, and work product submitted to or generated for the Firm through the Service (“Customer Data”). The Firm grants us a limited license to host and process Customer Data solely to provide, secure, and support the Service.

We do not use Customer Data to train artificial-intelligence models, and we do not sell Customer Data. Upon termination, we will make Customer Data available for export and then delete it in accordance with our data retention practices and any applicable agreement.

We own the Service, including its software, models of operation, interfaces, designs, and documentation, and all related intellectual-property rights. Except for the limited right to use the Service as permitted by these Terms, no rights in the Service are granted or transferred. Feedback you provide about the Service may be used by us without restriction or obligation.

You agree not to, and not to permit anyone to:

• use the Service to violate law, court rules, or rules of professional conduct;
• submit information you do not have the right to submit;
• attempt to access another firm’s environment or another user’s data, or probe, scan, or test the vulnerability of the Service without written authorization;
• reverse engineer the Service, or use it to build a competing product;
• resell or provide the Service to third parties except as expressly permitted in writing;
• interfere with the integrity or performance of the Service.

Fees, billing terms, and any pilot terms are set out in the applicable order form or agreement between the Firm and us. Except as stated there, fees are non-refundable, and we may suspend the Service for accounts with overdue amounts after reasonable notice.

Each party will protect the other’s non-public information with at least reasonable care, use it only as needed to perform under these Terms, and not disclose it except to personnel and service providers bound by equivalent obligations, or as required by law with prompt notice where lawful.

Our collection and handling of personal information is described in our Privacy Policy. Where we process personal data in Customer Data on the Firm’s behalf, we act as the Firm’s processor or service provider, and a data processing agreement is available on request. Each Firm runs in its own isolated environment; data is encrypted in transit and at rest; and actions in the Service are attributed and logged.

The Service relies on vetted third-party providers, including cloud infrastructure, AI model inference routed with zero-data-retention configurations, and transactional email delivery. A current list of subprocessors is available on request. We remain responsible for our subprocessors’ handling of Customer Data under our agreements with the Firm.

These Terms apply while you use the Service. Either party may terminate as set out in the applicable agreement, or, if none, the Firm may stop using the Service at any time and we may terminate on reasonable notice. We may suspend the Service immediately where reasonably necessary to protect the Service or comply with law. Following termination, we will provide a reasonable opportunity to export Customer Data, after which we will delete it in accordance with our retention practices.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT USE OF THE SERVICE WILL RESULT IN ANY PARTICULAR OUTCOME IN ANY MATTER, FILING, OR PROCEEDING.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY THE FIRM FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO A PARTY’S BREACH OF CONFIDENTIALITY OBLIGATIONS OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

We will defend the Firm against third-party claims alleging that the Service, as provided by us and used as permitted, infringes intellectual-property rights, and will pay resulting damages finally awarded. The Firm will defend us against third-party claims arising from Customer Data or from use of the Service in violation of these Terms or of law, and will pay resulting damages finally awarded. The indemnified party must give prompt notice and reasonable cooperation, and the indemnifying party controls the defense.

We improve the Service continually and may modify features, provided we do not materially reduce the core functionality paid for during a subscription term. We may update these Terms from time to time; material changes will be notified through the Service or by email, and the updated Terms apply from the stated effective date. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of [Governing State], without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally. Courts located in [Governing State] have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction and venue.

These Terms, together with any signed agreement and the Privacy Policy, are the entire agreement regarding the Service. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all assets. If a provision is unenforceable, the remainder stays in effect. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us should be sent to the contact below.

One Click Immigration — legal@oneclickimmigration.com